You see stuff that needs to be done. You're walking down the hall and see a carpet bulge...a trip hazard. Log the issue directly on your smartphone or tablet. Take a picture to add clarity.
Other people see stuff that needs to be done. eSSETS provides multiple ways for recording and tracking these service requests (aka to do's, tasks, issues, support tickets).
Phone calls, voicemails, and emails are an inefficient way to communicate service requests. Information gets lost, people waste time playing tag resulting in frustration and aggravation to both senders (requesters) and receivers. eSSETS can help you save time, save money, and improve both communications and efficiency by allowing employees and other interested parties to submit their requests electronically via our portal options.
Service Requests can be submitted three ways in eSSETS:
The result of a Service Request is a work order assigned to either your own technical staff or to service provider/contractors. Email notification options can keep all parties informed about progress and current status. Assigned staff can record materials and time for job costing, and notes, pictures and other documents to help explain what was done.
Service Requests provide a portion of the life cycle history of Places and Things. Management reports provide
The eSSETS ToDoQ provides a powerful tool for tracking and managing the work order dispatch function. Incoming service requests are elaborated, prioritized and assigned. ToDoQ, with our eCON search engine, allows dispatch (aka help desk) staff to search open and historical work orders with multiple selection criteria including:
Save time, save money, get organized, work more efficiently with eSSETS service management.
Contact us now to schedule a demonstration, or to begin a free trial.